Refund Policy

This Refund Policy applies to brands who fund opportunities on College Food Network. It explains when funded amounts can be refunded and how to request a refund.

Unallocated funds

If you have funded an opportunity and no partner has been approved or matched, you may request a full refund of the unallocated funded amount at any time before work begins. Payment processing fees may be non-refundable where required by the processor.

Work in progress

Once a partner has been approved and begun work, amounts allocated to that partner are not refundable except in cases of confirmed non-delivery, fraud, or a material breach of the agreed scope. Contact us within 14 days of the completion deadline to open a dispute.

Completed opportunities

Amounts released to partners for verified, completed work are non-refundable.

Platform and compliance fees

Platform fees, payment processing fees, and compliance/tax handling fees disclosed at checkout are non-refundable once a transaction has been processed, except where required by law.

How to request a refund

Email hello@collegefoodnetwork.com from the address associated with your brand account. Include the opportunity name, the transaction date, and a brief description of the reason. We will respond within 5 business days.

Chargebacks

Please contact us before initiating a chargeback. Most issues can be resolved directly and more quickly than through your card issuer.